Shipping and processing
Our shipping time frames will vary based on your location, the products you purchase, and your local customs processing time. We will email your tracking number as soon as it becomes available. Shipping costs are based on how many products you purchase and your exact location — and they will be calculated in the shopping cart. The processing time begins from the date you place your order. It usually takes 2-5 business days to process your order. Once we’ve processed it, we can then share delivery details and ship it.
Please note: Shipping times may be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday. Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.
Tracking Your Order
When your items are shipped out, you should receive notification from us via email providing you with a tracking number. If you haven’t received one or if the tracking number doesn’t work, its okay. Contact us and we’ll fix it!
Changing shipping address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at firstname.lastname@example.org.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our returns policy.
In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking too long to arrive and we will help you to resolve any situation that we have control over!
Parcel damaged in transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Please note that shipping times are created after the order is fulfilled. Please also note that Galfie is not responsible for orders that are lost or stolen. Please reach out with any questions or concerns to email@example.com. Our business hours are Monday – Friday 9am – 5PM EST.